Customer Success is one of the most rapidly expanding and transforming professions in today’s business landscape. In this course, Robbie Kellman Baxter—author of The Membership Economy and The Forever Transaction—offers you a deep understanding of the Customer Success (CS) role. Explore the definition of CS, its evolution, and the latest best practices shaping the industry. Through a comprehensive “day in the life” overview, experience the typical responsibilities and challenges faced by CS professionals. Plus, discover essential strategies to excel in your role, build strong relationships with customers, and foster support and collaboration within your organization and among your peers. By the end of this course, you’ll be equipped with the knowledge and tools necessary to thrive in the dynamic world of Customer Success.
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